The Donkey Sanctuary is one of the UK’s largest international animal welfare charities; currently supporting projects in over 35 countries worldwide. We are working for a world where donkeys and mules live free from suffering, and their contribution to humanity is fully valued. We are achieving this by transforming the quality of life for donkeys, mules and people worldwide through greater understanding, collaboration and support, and by promoting lasting, mutually life-enhancing relationships.
As Retail Supervisor, you will assist the Retail Manager in supervising the day to day operation of the Gift Shop function. A proactive and passionate ambassador for the charity, you will provide all who come to our lovely corner of East Devon with a memorable and meaningful visitor experience, engaging them in the charity at every opportunity, selling our unique donkey gift range and promoting our “Adopt a Donkey” scheme.
Well organised, and able to demonstrate working with a number of conflicting demands, you will provide practical support on all operational aspects of the Gift Shop (including maintaining good stock levels and merchandising displays to maximise sales, setting up tills and ensuring daily financial processing and cash handling procedures are correctly carried out). Possessing the ability to inspire and motivate colleagues, you will supervise and give clear direction and support to a team of Retail Assistants and volunteers.
Proven retail experience, together with demonstrable experience in a supervisory position in a related visitor services background is essential, as are excellent customer service, communication (written and verbal) and people skills. Previous equine experience is desirable.
If you feel you have the skills and experience to fulfill this varied and rewarding role, and would like to support the exciting programme of change taking place within the charity, we would love to hear from you. This is a full-time, permanent contract starting as soon as possible, working 37.5 hours per week.
For further information about this role, including the full job description details, please download the Application Pack which can be found on our website.
Closing date for completed applications: 12.30pm on Wednesday 24th January 2018.
The Donkey Sanctuary is a Disability Confident Employer.