Contact us

If you are a donkey or mule owner and are concerned about their health, please contact your vet immediately in the first instance.

We are not able to offer medical advice but our veterinary team offer a peer-to-peer free professional service for donkey owner vets to discuss veterinary care and treatments based on individual cases.

Frequently asked questions

Got a question to ask? Find the answers to some of the most popular questions we get asked in the frequently asked questions section of our website.

Moved house recently?

Have you recently moved house or need to update any of your personal information? Let our supporter services team know.

Direct Debit and donations

If you would like to make any changes to your Direct Debit or general donation, please get in touch with us.

Adoption donkeys

Do you have a question about your adoption donkey? Our adoption team will be able to help you.

Visiting Sidmouth

Planning a trip to Devon? Find out how to get here, menu choices in our restaurant and much more.

Visiting regional centres

Find out what you can expect to find at our other centres, including opening times.

Online gift shop

For advice on online gift shop orders, please contact our online shop team.

The Donkey Sanctuary Ireland's welfare team surrounded by three donkeys

Welfare concerns

For any welfare concerns of a donkey or mule in the UK, please contact our welfare team.

Having behaviour problems?

For advice on donkey behaviour issues, contact our equine behaviour team.

General enquiries

Not found what you are looking for? Please contact our general enquiries team.

The Donkey Sanctuary,
Sidmouth, Devon EX10 0NU.

Telephone +44 (0) 1395 578222.

Office hours: Monday - Friday 8.30am to 4.30pm (excluding weekends and bank holidays).