The Donkey Sanctuary has produced this guide for visitors giving information about travel and facilities available on arrival.

The information below is also widely available in leaflet form from tourist information points in the area.

Getting here

  • Opening hours and directions via car, public transport, bicycle and foot can be found on our how to find us page.
  • Accessible taxis are available in neighbouring towns, including Sidmouth, Seaton and Honiton.
  • Shop-mobility scooters, wheelchairs and other equipment are available for hire from Sidmouth and Honiton. We are currently unable to lend visitors our wheelchairs and mobility scooter.
  • RADAR toilets are available in a number of nearby towns, including Sidmouth, Seaton, Honiton and Branscombe. Keys are available from local Tourist Information Centres.

Arrival and car parking facilities

  • Admission to the sanctuary and car parking are free.
  • The main car park has facilities for approximately 70 cars parking on stone chippings, plus 14 designated disabled spaces on tarmac. An overflow grass car park is used during busy periods and for special events, providing space for a further 600 cars. The main car park has limited lighting; the attraction closes at 4pm.
  • The main car park is situated within the heart of the sanctuary with easy access to the Welcome Zone and main facilities. The overflow car park is located within approximately 200 metres of the main car park - access is along a tarmac pathway. Vehicles can be parked to allow rear access. The main visitor car park has a dropped kerb.
  • Access to the main facilities is via even tarmac or concrete surfaces. All central walkways are wide with plenty of benches. Much of the main site is level; there is a slight incline to some areas.
  • There are no speed bumps, or traffic calming devices. A cattle grid is located across the main vehicle entrance, with a side entrance for pedestrian access.
  • A large format sign is located at the entrance to the sanctuary giving details of opening times.
  • All signage is large format, clear with text and pictorial images. Large directional maps are located around the site.
  • There are two free electric car charging points. They are available on a first come first served basis. The Donkey Sanctuary takes no responsibility for loss of charging cables if cars are left unattended.

Main entrance

  • There is one main vehicle entrance. Visitors on foot, cycle or bus are also asked to enter the site via this main entrance, as many of the different entry points are currently closed.
  • Visitors will notice new information signage informing them of key safety messages and instructions – we have a new, temporary visitor welcome area and have introduced a new one-way route in most areas outdoors and indoors.
  • Visitor information containing text and a map will be given on arrival at the Welcome Zone.
  • The Welcome Zone is situated next to the main car park; there is a ramp for wheelchair access and benches situated nearby.
  • All merchandise is clearly priced; many items are at a low level; assistance can be provided by staff. The centre has good lighting, a level, easily negotiable surface with a separate entrance and exit; pens and paper are available from staff.

Restaurant

  • The Kitchen restaurant is centrally located on the site within easy access of the car park; there are no steps to negotiate. It has both indoor and outdoor seating.
  • Outdoor wooden picnic benches allow wheelchair access.
  • Internally there are wide aisles between tables. The wooden flooring is easily negotiable. The tables and chairs are of a sturdy, pine construction. There is also a number of high chairs for use by families with small children. The restaurant is well-lit with clear signage and menus on each table.
  • Food is ordered at the counter and brought to the table.
  • There are two separate picnic areas located away from the restaurant for visitors who have purchased takeaway food or brought their own refreshments.

Outdoor facilities

  • A children's play area is provided.
  • We have a range of walks around the site with easy to follow walk guides.
  • The walks around the main facilities are wheelchair and pushchair friendly. There is tarmac, concrete and firm, grass surfaces. All central walkways are wide with plenty of benches. Much of the main site is level; there is a slight incline to some areas.
  • Other walks are a little more challenging, with steep inclines, steps and uneven surfaces, eg the Nature Trail and the walk to the sea.
  • Most signage is large format, clear with text and pictorial images. Large directional maps are located at several places around the site.
  • In some areas, access is via wooden gates; some are fitted with specially designed catches for ease of use. On the more challenging walks there are stiles and kissing gates.
  • Lighting is limited to the main route and car park - the sanctuary closes at 4pm.

Public areas - general (inside)

  • All indoor areas apart from the restaurant and gift shop are currently closed.
  • The restaurant and gift shop are located at ground level - there are no steps to negotiate. All have side-hinged doors. They are clearly sign-posted with large format signs. Lighting levels are good.

Public areas - general (outside)

  • Seating is available in The Kitchen restaurant and picnic areas.
  • Numerous benches are located throughout the site.

Public areas - toilets

  • There are currently two WC blocks; one is located next to the main car park, the other is near The Kitchen restaurant and both are easily accessible with a wheelchair. There is also one disabled toilet located in The Kitchen restaurant.
  • Baby changing facilities are available in the toilets located next to the main car park, with non-slip flooring and facilities for visitors with limited mobility.
  • Doors are side-hinged; one block has a cubicle with an outward opening door. Each block has a cubicle with grab-rails.
  • Hand-washing facilities are designed for ease of use by visitors with limited mobility, with lever taps.