Reporting a concern
The Donkey Sanctuary works to change the world for donkeys and the communities who live alongside them. The way we use our donors’ money; personal information; and how we safeguard and promote the welfare of the people and communities we come into contact with, is important to us. Therefore, we ask you to report any concerns you may have in relation to these topics.
How to report a concern
If you have a concern about:
- Abuse or harassment of yourself or someone else,
- Fraud, or
- Misuse of your personal information
You can report it using our online form. All reports are confidential and can be anonymous if you choose. The more factual information you give us will improve our ability to investigate the report. If you choose to be anonymous we will not be able to provide you with information about the outcome of your report.
How we respond to reports
- We will review your report within 10 working days and provide an initial response
- Where appropriate, we will conduct an investigation into your concerns
- We will let you know the outcome of any investigation within 20 working days, except in exceptional circumstances (we may not be able to give you information if your report is about another person)
- We will ensure that any learning as a result of your report is implemented
Related policies and links
The purpose of our policy is to protect vulnerable persons who receive or come into contact with The Donkey Sanctuary’s services and those of its implementing partner organisations, which it funds.
Your privacy is important to us. The information below sets out how we collect, use and protect any personal data that you give to us.
The Donkey Sanctuary is committed to delivering the highest standard of service at all times, and to everyone who engages with our work.
The purpose of our policy is to protect vulnerable persons who receive or come into contact with The Donkey Sanctuary’s services and those of its implementing partner organisations, which it funds.
