The Donkey Sanctuary has produced the following information about payments and returns when ordering goods from our online shop.


To provide the best value for money, we charge the following shipping rates:

  • £3.95 - UK (excludes adoptions) for purchases under £40
    Purchases within the UK which total over £40 are eligible for free postage.
  • £10 - Europe
  • £20 - Rest of world

We aim to deliver within seven days from receipt of your order but please allow a further seven days before querying non-delivery. Overseas orders may take longer to be delivered. We regret it is not possible to accept orders where delivery is to be made to a Post Office Box number.


Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within seven working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

All returns must be sent to:

Donkey World Limited
The Donkey Sanctuary
EX10 0NU