Do you have a flair for delivering excellent customer service? Would you like to delve into the exciting world of retail and assist with the running of our gift shop? Are you interested in engaging with the public, promoting the work of the Donkey Sanctuary and becoming one of our valuable ambassadors?

Location: The Donkey Sanctuary, Sidmouth, Devon.

As one of our Volunteer Retail Assistants you will provide valuable help in our busy gift shop.  Based on our main site in Sidmouth, which sees over 200,000 visitors pass through its gates every year, you will help support us with a variety of tasks to ensure the smooth running of the shop, enhancing visitors’ experience by providing excellent customer service. This multi-functional role will enable you to become part of the team by carrying out tasks such as promoting our adoption scheme and selling adoptions, assisting with purchases, replenishing stock, keeping the shop neat and tidy and answering any questions our visitors might have.

Skills and personal experience

We are looking for someone with a flexible and adaptable approach, and an eagerness for working in a busy and public facing environment.  You will be positive and enthusiastic, a good communicator who likes engaging with the public and someone who is willing to learn and keep up to date with what's happening within the Sanctuary in order to stay best informed.  You will have a passion for The Donkey Sanctuary and a desire to help enhance the visitor experience by delivering excellent customer service through face to face communications.  Willing to work as part of a team, you'll also be happy to work on your own when required. Being confident with numbers and handling money will be a great asset for this role. Previous customer service experience desirable but not essential as training will be provided.

This is a fantastic chance to gain experience of working in a retail setting.

We can offer you the opportunity to become part of a friendly team and join The Donkey Sanctuary family. You will gain an insight into both the retail and tourism world and see how a busy shop operates within one of the South West’s biggest attractions.  Volunteering with us will provide a great learning experience and something to add to your CV. This opportunity will give you the chance to demonstrate your valuable customer service experience and put your great communication skills to good use.

Times and preferred duration of commitment

We are looking to cover 11am - 3pm daily.

We would ideally like to ask for a minimum of either once or twice a week. But if you would like to volunteer more frequently we will welcome you.

Join us today

If you have some spare time, and would like to find out about how you could become more involved in our work, we would love to hear from you.

Don’t worry if you have no previous experience. As long as you are aged 16 or over, are enthusiastic and have regular free time you can offer us, then we would love for you to join us. If you would like to find out more information about volunteering at The Donkey Sanctuary in this role please call us on 01395 578222 (Monday-Friday, 8.30am - 4.30pm).

Interested in volunteering?