Our Admissions Team
Vanessa and Carole make up our admissions team. In fact they are responsible for organising all of our donkey transport to and from The Donkey Sanctuary, planning with our drivers and our staff around the country the best possible arrangements for the donkeys and mules we care for.
We have a fleet of specially adapted small and large lorries and drivers who have years of experience to help make the journeys as comfortable and stress free as possible. In addition our welfare staff in your part of the country will be able to offer advice and support depending on your own specific circumstances.
We have put together a list of frequently asked questions concerning the transport of donkeys and mules that you might find helpful.
What do I do if I am having trouble or difficulty looking after my own donkeys or mules?
Please contact our welfare team who will be very happy to discuss your circumstances and how we might be able to help. We will be able to talk to you, offer advice and take details over the telephone. We can then arrange for a visit from one of our representatives in your part of the country to visit if this is necessary. They will then be able take a look at your donkeys and to discuss with you the various options and help to make the very best decision for their future.
There are many ways in which we may be able to assist and we will look at all options.
What happens if it is decided that my donkeys or mules need to be considered for a home at The Donkey Sanctuary?
After having considered all of the options and it has been decided that the best decision for the future would be for your donkeys and mules to come to live at The Donkey Sanctuary then we will arrange to have some essential health checks to be undertaken by a local veterinary practice. These checks will depend on the age and health of your donkeys and may include blood samples and other tests to make absolutely sure we have the best plan in place for their future care. Our local representative and office staff can give you more details.
How will transport be organised?
Our transport team will be keeping in close contact with you and the staff who work in our reception/new arrivals unit here in Devon to determine the best time for transport and the most suitable place for your donkeys to be accommodated. Transportation can be a very stressful time for all animals but especially those who have never been on a lorry before, so this is why we are very keen to make sure all of the donkeys we move are up to the journey. In certain circumstances we may ask for animals to be examined and certified as “fit to travel” in the period leading up to the journey.
What will happen when donkeys and mules arrive at The Donkey Sanctuary?
Initially donkeys will be welcomed into our reception facilities here in Sidmouth or one of our holding bases around the country. They will be kept for at least six weeks in our reception facilities while we will be getting to know them and they will be getting accustomed to their new life and surroundings. In addition we will be carefully checking the health of each donkey, undertaking some routine procedures such as foot trimming, vaccinations and worm treatment. We will also be taking the time to really get to know each individual animal to decide the absolute best place on one of our farms for their future lives.
During this period you can certainly be keep in touch either by telephone or email to our welfare team.
Can I visit my donkeys at The Donkey Sanctuary?
During the time your donkey or mule is in our reception facilities we do not allow visits, this enables them to become fully accustomed to their new life and our staff. However, once they are on one of our resident farms or one of our donkey assisted therapy centres then visits are certainly possible by appointment, so please do telephone beforehand.
If your donkey joins the foster scheme visits are not generally possible.
Will I be kept in touch with my donkeys?
We keep everyone who wishes informed about a donkey’s whereabouts and if anything significant changes – perhaps he or she might move to another farm or go out on the foster scheme for example. In addition, we will let you know if your donkey has a serious illness and also when the time comes and a donkey passes away.
If I relinquish a pair of donkeys will they always remain together?
A pair or group of donkeys that are close friends and “bonded” together will never deliberately be split up. Over a period of time it is not uncommon for donkeys to find other friends, particularly if they came to the Sanctuary with a pony or mule. In addition, over time and as they grow older some donkeys may need very specific veterinary care or management. In these circumstances we would take every precaution to avoid anxiety and stress should it be in the best interests of these few donkeys to be separated.