We collect information from visitors to this website by various methods such as online forms, email hyperlinks and ‘contact us’ web pages. This enables us to respond, according to the preferences you submitted, to provide you with information, acknowledge your donations, or add you to our newsletter mailing list.
Use of personal information
We process personal information collected via this website for the purposes of:
- Providing and personalising our communications with you.
- Dealing with your enquiries and requests.
Data capture information
We will send you information according to the preferences you submitted via the various methods on our website. If you would like to change these preferences at any point, please email our Data Compliance Officer or call us on 01395 578222. Alternatively you can also write to The Data Compliance Officer, The Donkey Sanctuary, Sidmouth, EX10 0NU.
Marketing - managing how we communicate with you
Personal information submitted by you in connection with a specific issue, service or product will only be used by us to address the issue or provide you with the service or product you have requested.
The Donkey Sanctuary and Donkey World Limited will process your personal data for the purposes of achieving their charitable objectives and conducting fundraising activities. It is our policy not to transfer data to any other organisation, other than third parties who are acting on our behalf who have undertaken not to disclose it.
Your information may be used:
- to send you details of products or services that we offer that we have identified as likely to be of interest to you;
- for fundraising activities;
- to provide and personalise our services;
- to dealing with your enquiries and requests; and/or
- to administer orders for our shop and adoption sites.
This will only be in accordance with the preferences that you indicated when you completed your order, or made your donation, or requested information.
If at any point you would like to change how we communicate with you, or whether we send you fundraising or marketing material, please contact Sally Hilton, Head of Fundraising, by email or post at The Donkey Sanctuary, Sidmouth, EX10 0NU.
The Donkey Sanctuary will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for the purposes of national security, taxation and criminal investigation, or where we have your consent.
Accessing your personal information - Subject Access Requests
You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to The Data Compliance Officer, The Donkey Sanctuary, Sidmouth, EX10 0NU. Please note that we reserve the right to charge a fee of up to £10 for any such request.
Links to third party websites
Access to any other website linked to this website is at your own risk and The Donkey Sanctuary is not responsible for the accuracy, availability or reliability of any information, goods, data, opinions, advice or statements made available on these websites. As such, The Donkey Sanctuary is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third party website. The Donkey Sanctuary provides these links merely as a convenience and the inclusion of such links does not imply an endorsement or recommendation.
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
Whilst we try to ensure that the information on the website is accurate, we can accept no responsibility for the accuracy of the website content. Users who rely on the information on the website do so at their own risk.
This website is made available for public viewing solely on the basis that The Donkey Sanctuary excludes to the extent lawfully permitted all liability whatsoever for any loss or damage arising out of use of this website, or reliance upon its contents.
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on allaboutcookies.org website.
Cookies are used on our shopping site where they are strictly necessary for the e-commerce functionality. They are used to aid navigation, and to keep track of the contents of your shopping basket. You can turn off cookies by blocking them in your browser privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Shopping site cookies
All or some of the following cookies may be used to fulfil your order.
ACTINIC_CART The shopping cart
ACTINIC_BUSINESS Digest for logged in customers
ACTINIC_CONTACT 'Remember Me' details
ACTINIC_REFERRER Returns the customer to the last page visited after checkout
ACTINIC_RECENT Records the image filename(s) for the 'Recently Viewed Products' list
CART_CONTENT Stores the cart value and item count for the shopping cart summary
LAST_SECTION_URL Used by 'Back' link to return the visitor to the correct Section Page
All other cookies used by our sites can be downloaded below.
Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on the allaboutcookies.org website. Please note however that turning off cookies will restrict your use of our website.
We also employ analytical cookies in order to provide meaningful reports about our site visitors. These cookies allow us to recognise and count the number of visitors and see how visitors move around the site. This information helps us to improve the way our website works. However, these cookies do not collect personal data about you.
Third party cookies
We may engage in advertising on other websites to promote our websites. The advertising partners we use may serve adverts that it believes are most likely to be of interest to you, based on information about your visit to this and other websites (this information is anonymous in that it does not include your name, street address, email address or telephone number). In order to do this, our advertising partner may need to place a cookie on your computer. For more information about this type of online behavioural advertising and how to opt out, please visit Your Online Choices website.
The cookies used by our advertising partners and their purposes are outlined below.
DoubleClick Floodlight cookie, Doubleclick.net id
This cookie allows us to capture and report on the actions of users who visit our website after viewing or clicking on one of our adverts on the DoubleClick Ad Serving platform.
If you find other third party cookies have been set on your computer you will need to check the third-party websites for more information about their cookies and how to manage them. We do not control the setting of any other third party cookies.
How to control cookies
You can control and/or delete cookies as you wish - for details, see allaboutcookies.org website. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.