We're sorry that you feel we've let you down in some way and having first read our complaints policy, please complete our online form and we'll do our best to put things right.

How would you like us to respond to you?
Please tell us about your complaint, providing as much information as possible.

Your privacy

The Donkey Sanctuary and its charitable and trading subsidiaries will never sell your data. We promise to keep your data safe and secure - see our privacy notice for details about how we will look after your data. If you would like to change how we communicate with you, please call us on 01395 578222.